Terms and Conditions

Booking and Cancellation

All reservations will be processed if you confirm your reservation via email and will be responded no later than 24 hours.
Should you make any modification on your detail email us personal data and flights schedule, you are responsible to inform us immediately.

Traveler’s Documents

Each visitor to Indonesia should acquire a relevant visa to enter the country and should hold a passport of at least 6 months validity beyond the designated date of departure. In addition, visitor to Indonesia should confirm to have either return or through tickets for the onward journey.


IRWAN TREKKER & TOUR AGENCY shall hold no responsibility and shall not be liable for any damages on your computer caused by viruses that infecting during the e-mail or data transmission between the users andONE TREKKING &TOUR AGENCY . Our devices are equipped with anti-virus software.


IRWAN TREKKER & TOUR AGENCY and users (travelers to Lombok) shall agree to indemnify and hold harmless each other from and against any claims, demands, including – without limitation – reasonable legal and accounting fees as a result of your use of material in our website, including software, or your violation of the terms of this agreement or inaccuracy of the information or the availability or quality of products provided by the third parties.

Force Majeure

Clause 4 shall be applicable in case of Force Majuro. This includes accident, volcano eruption, floods, landslides, war, unrest, strike, terrorism, natural or industrial disaster, governmental regulations, communication or utility failure, material shortage or rationing, air carriers schedule amendments or any other unavoidable events beyond IRWAN TREKKER &TOUR AGENCY control.For Trekking Condition:
Due to the weather problem which unpredictable, while you are on our services and suddenly the weather changes, payment is full not refundable, if the trek was force by guide or porter and they are not capable to continue the trek, We will refund you 50% but if you decided to return while porter or your guide still think is safe to continue the trekking program, you still need to pay full.
Join our trekking services mean you agree with this TERMS AND CONDITION.

Law of Agreement

If legal action should be taken related to the agreement regulated here, it must comply the Law of The Republic of Indonesia.

Payment Method

IRWAN TREKKER &TOUR AGENCY does not charge any down payment to the users unless specifically regulated by the hotel. The payment should be made 50 % by wire transfer and balance should pay 30 days before arrival in IndonesiaThis deposit is not refundable.
Deposit and Payment:
50% when confirmed booking
25% 30 days before starting the tours
25% 15 days before starting the tours

Additional Terms and Conditions

IRWAN TREKKER &TOUR AGENCY as an agent of service providers that may have own terms and conditions other than aforementioned here. Therefore, additional terms and conditions shall be applicable whenever necessary and you are agreeing to bear such terms and conditions.


We require 50% deposit in advance when confirm booking by Wire Transfer to our Bank Account below:

Via Bank Account :

Via Paypal Account :

Via Wester Union :


We require cancellation fees when booking confirmed:
50 % when booking cancel ( Not Refundable )
75 % when booking cancel 15 days before arrival
100 % when booking cancel 07 days before arrival.